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【优质护理服务】小举措 大认可--“护患爱交流信息收纳袋”

发布日期: 2019-06-04    浏览数:

干部病房,一个充满爱的大家庭。真人三公秉着“热心接”“耐心讲”“细心观”“诚心帮”“温馨送”“爱心访”的优质服务理念,营造了一个“温暖如家”的服务氛围。

小举措 大认可

meiyuetongguofafangmanyidudiaochabiao,chuyuanbingrendianhuasuifang,gongxiuzuotanhui,bingrentousuchulifankuidengxingshixiayoukaizhanle“huhuanaijiaoliuxinxishounadai”huodong,jinxinglejiejizhixiaobingrenfuwuxuqiu,buduangaijinhulifuwufangxiang,rangbingrenyouanquanganhekexinlaigan。kaizhancixianggongzuoneirong,shiyinweihushizhangxuyangfaxian,jinjigeyuezerenhushizaishoujimanyiducepingbiaoshi,meiweihuanzhejikeshidafendoushimanfen。xinlibianfanqiledigu,conghushizhangjinxingbingquzhiliangkongzhijianchashishihuifaxianwentide,weishenmezaimanyiducepingbiaozhongyouxiehuanzhebuyuanyixiechuzijidexiangfa?zhenduizheiyixianxiang,hushizhangdailinghushizoufanghuanzhe,lejiedao: “zerenhushizaihuanzhezhuyuanqijianyuhuanzhedounengchuyulianghaoguanxi,gongzuorenzhenfuze,yizhiyugongzuozhongruguoyouweixiaodexiacibufen,huanzherenweikeyihulvebuji,erqiezaihushimianqiantianxieyijian,queshitingbuhaoyisi”,shoujidaohuanzhedexinxi,hushizhangweilezaijinhoukeyizhenshidelejiehuanzhexiangfajiyijian,zuodaojishizhenggai,shihulizhiliangkeyizaishangtaijie,lijizhaojihushiyunyongtounaofengbaotichucixiangyouzhihulifuwuxinjucuo---huhuanaijiaoliuxinxishounadai。

每位护士拥有一个自己的信息收纳袋,收纳袋上还有每位护士的护士心语,让患者感到安心、舒心。它们集中悬挂在谈话间沟通交流墙上,责任护士在进行入院宣教时,告知患者可以随时写下对护理团队中某位护士的意见或鼓励,也可以提出科室发展的宝贵意见放入相对应护士收纳袋中,也免除了当面填写满意度测评的不好意思。护士长与责任护士每日17:00收集收纳袋中的信息,针对患者提出的问题及时反馈整改,无问题明日再接再厉。虽然这是一项小小的举措,但是得到了患者的一致认可。

 “shiyubingrenxuyao,zhongyubingrenmanyi,yibingrenweizhongxin,fuwucongwozuoqi”。xianzaibingrenchuyuanshibuzhishijideyishengdexingming,henduobingrenhuiqinzixianghushigaobie,daoxie。neiyikebingrenduizhenrensangongdekendingrangzhenrensangongjuedezijinuligongzuoshizhidede、youyiyide。zhenrensangongbuqiuhuibao,zhiyaobingren、jiashumanyijiushiduizhenrensangongzuidadeguli。”

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